Program participants may be required to provide their residential street address to a public utility service provider for the purpose of obtaining utility services.  However, participants can request that their residential address be treated as confidential by presenting the public service utility with a certificate of program participation.

After doing so, the public utility service provider must treat the residential address and all other identifying information as confidential in accordance with the Tennessee Public Records Act, compiled at Title 10, Chapter 7, Part 5.