Frequently Asked Questions for this Division

About SafeAtHome

  • What does the Safe at Home Program not do?

    The program does NOT:

    • Help participants change their identities or relocate.
    • Remove or delete existing public records.
    • Offer legal advice.
    • Relieve participants of their legal or financial responsibilities.

     

  • What is the Safe at Home Address Confidentiality Program?

    The Safe at Home Address Confidentiality Program is a statewide address confidentiality program administered by the Office of the Tennessee Secretary of State. It is open to all victims of domestic abuse, stalking, human trafficking, rape, sexual battery, or any other sexual offense who satisfy eligibility and application requirements at no cost. Once a participant has been approved, they are provided with a ‘substitute’ address that can be used by them and their children as their official mailing address for all state and local government purposes, including public school or public benefits enrollment, subject only to a few limited exceptions.

  • Why is the Safe at Home program necessary?

    Under the Tennessee Public Records Act, T.C.A. § 10-7-501 et. seq., all state or local government records are considered public and are available for public inspection and copying, unless specifically protected by other law. This means that any member of the public can request that a state or local government official allow them to inspect and/or take a copy of certain records, which may contain an another individual’s name, address, or phone number. This means that an abuser may be able to track or discover the residential address of a victim through public records. The primary goal of the Safe at Home Address Confidentiality Program is to prevent this from happening and provide victims of domestic violence and other crimes with a sense of security in their own homes and freedom from intimidation or further abuse.

Agencies and Businesses

  • Are participants able to be selected for jury duty?

    Program Participants are not subject to selection for state or municipal jury duty. T.C.A. § 40-38-607.

    Program participants should not appear on state or municipal jury selection lists. If a program participant is selected for jury service, the summoning court should excuse the program participant.

    If a program participant receives a jury summons for either state or municipal jury duty, the Participant must notify the summoning court of the participant's exempt status and provide a copy of the Participant's Certificate of Program Participation, if requested.

    Participants may not fail to respond to a jury summons.

  • Do private businesses have to accept a Safe at Home Participant's substitute address?

    Private businesses are not required by statute to accept a Safe at Home Participant's substitute address. However, private companies or agencies are encouraged to make every effort to keep a participant’s information safe by accepting the substitute address whenever possible. If agency or business employees have questions about using the substitute address, they may contact the Safe at Home Program directly.

  • How do participants vote?

    Program Participants must vote by absentee ballot. T.C.A. § 40-38-607.

    Program participant absentee ballots must be treated as confidential and must be processed confidentially by the Administrator of Elections. Program participants shall appear in the statewide official voter registration list only by the Participant Identification Number. 

  • What information relating to a participant may be available to law enforcement or administrative agency officials?

    As authorized by law, properly designated law enforcement agency officials and administrative agency officials may request disclosure of information relating to a program participant. T.C.A. § 40-38-609. What information may be available to law enforcement or administrative agency officials?

    • Properly designated law enforcement agency officials and administrative agency officials may request confirmation of program participation pertaining to a supposed program participant.
    • Properly designated law enforcement agency officials and administrative agency officials may request disclosure of information pertaining to a program participant, including the confidential address, subject to the discretion of the Secretary of State. Program Participants may be entitled to prior notice and appeal rights.
    • Disclosure of a participant’s confidential address, or any other information contained within a program participant’s file, shall be limited to ensure that the disclosure and dissemination of the confidential address will be no greater than necessary for the specific purpose for which it was requested.

     

  • When Can the Substitute Address be Used?
    • Whenever a program participant is required by law to swear to or affirm the participant’s address, the participant may use the participant’s substitute address. T.C.A. §§ 40-38-602, 606.
    • Wherever a program participant is required by law to establish residency, the participant may use the participant’s substitute address. T.C.A. §§ 40-38-602, 606.
    • The substitute address may be used for motor vehicle records and may be printed on a drivers license. T.C.A. § 40-38-602.
    • The substitute address may also be used as your official mailing address for all public utilities and public utility service providers. T.C.A. §§ 40-38-602, 606.
    • Participants may also request that private entities use the substitute address, although they are not required to do so.
  • When can the Substitute Address NOT be used?
    • When listing, appraising, or assessing property taxes;
    • When collecting property taxes;
    • On any document related to real property recorded with a county clerk or recorder.

     

Applicants

  • Are participants able to be selected for jury duty?

    Program Participants are not subject to selection for state or municipal jury duty. T.C.A. § 40-38-607.

    Program participants should not appear on state or municipal jury selection lists. If a program participant is selected for jury service, the summoning court should excuse the program participant.

    If a program participant receives a jury summons for either state or municipal jury duty, the Participant must notify the summoning court of the participant's exempt status and provide a copy of the Participant's Certificate of Program Participation, if requested.

    Participants may not fail to respond to a jury summons.

  • Can public utilities ask participants for their residential street address?

    Program participants may be required to provide their residential street address to a public utility service provider for the purpose of obtaining utility services.  However, participants can request that their residential address be treated as confidential by presenting the public service utility with a certificate of program participation.

    After doing so, the public utility service provider must treat the residential address and all other identifying information as confidential in accordance with the Tennessee Public Records Act, compiled at Title 10, Chapter 7, Part 5.

  • Do private businesses have to accept a Safe at Home Participant's substitute address?

    Private businesses are not required by statute to accept a Safe at Home Participant's substitute address. However, private companies or agencies are encouraged to make every effort to keep a participant’s information safe by accepting the substitute address whenever possible. If agency or business employees have questions about using the substitute address, they may contact the Safe at Home Program directly.

  • How do I apply?

    The Office of the Secretary of State has developed an application form that must be used to apply for the program, which captures all required information and must be completed with the assistance of a Certified Application Assistant, who must also sign the application.  The application must be submitted to the Safe at Home Program by a certified application assistant. 

    For more information see our Applicant Guide.

  • How do participants vote?

    Program Participants must vote by absentee ballot. T.C.A. § 40-38-607.

    Program participant absentee ballots must be treated as confidential and must be processed confidentially by the Administrator of Elections. Program participants shall appear in the statewide official voter registration list only by the Participant Identification Number. 

  • What does the Safe at Home Program not do?

    The program does NOT:

    • Help participants change their identities or relocate.
    • Remove or delete existing public records.
    • Offer legal advice.
    • Relieve participants of their legal or financial responsibilities.

     

  • What happens to mail sent to the substitute address?

    The Safe at Home Program will receive all first class and certified mail sent to the substitute address and then forward that mail to the participant at their designated mailing address.

  • What information relating to a participant may be available to law enforcement or administrative agency officials?

    As authorized by law, properly designated law enforcement agency officials and administrative agency officials may request disclosure of information relating to a program participant. T.C.A. § 40-38-609. What information may be available to law enforcement or administrative agency officials?

    • Properly designated law enforcement agency officials and administrative agency officials may request confirmation of program participation pertaining to a supposed program participant.
    • Properly designated law enforcement agency officials and administrative agency officials may request disclosure of information pertaining to a program participant, including the confidential address, subject to the discretion of the Secretary of State. Program Participants may be entitled to prior notice and appeal rights.
    • Disclosure of a participant’s confidential address, or any other information contained within a program participant’s file, shall be limited to ensure that the disclosure and dissemination of the confidential address will be no greater than necessary for the specific purpose for which it was requested.

     

  • What Steps Can a Participant Take to Ensure That Their Confidential Address is Kept Secret?
    • Participants should always use the substitute address when interacting with a state or local government entity, whether on their own behalf or on behalf of their children. Participants should never disclose their confidential address, unless required by law to do so.
    • Participants should always notify the state or local government official or entity with whom they are interacting that they are a program participant and that their residential address is confidential.
    • Participants should always be prepared to provide officials with a copy of their program participation certificate.
    • If a Participant has filed paperwork with a state or local government entity using their confidential address within 30 days prior to their application for program participation, the participant should immediately contact the state or local agency to notify them of the Participant's participation certification, provide a copy of the Participant's Certificate of Program Participation, and request that the participant's confidential address be protected.
    • If a Participant is asked to verify their residential address for purposes of enrolling either themselves or their minor children in a public school, the Participant should provide the school with a copy of their Certificate of Program Participation and your substitute address. Then, direct school officials to contact the Office of the Secretary of State for further verifications in accordance with T.C.A. §§ 40-38-602, 606.
    • Participants should provide their Public Utility Service Providers (electric, water, and gas, etc.) with a copy of their Certificate of Program Participation and their substitute address, and then request that the Public Utility Service Provider keep their residential address confidential. These requests should be presented to the Public Utility Service Provider's records custodian.
  • When Can the Substitute Address be Used?
    • Whenever a program participant is required by law to swear to or affirm the participant’s address, the participant may use the participant’s substitute address. T.C.A. §§ 40-38-602, 606.
    • Wherever a program participant is required by law to establish residency, the participant may use the participant’s substitute address. T.C.A. §§ 40-38-602, 606.
    • The substitute address may be used for motor vehicle records and may be printed on a drivers license. T.C.A. § 40-38-602.
    • The substitute address may also be used as your official mailing address for all public utilities and public utility service providers. T.C.A. §§ 40-38-602, 606.
    • Participants may also request that private entities use the substitute address, although they are not required to do so.
  • When can the Substitute Address NOT be used?
    • When listing, appraising, or assessing property taxes;
    • When collecting property taxes;
    • On any document related to real property recorded with a county clerk or recorder.

     

  • Where can I find a Certified Application Assistant?

    Certified Application Assistants work with various state and local agencies and/or nonprofit agencies that provide counseling and shelter services to victims of domestic abuse and other crimes. At list of Certified Application Assistants can be found here.  Safe at Home is most effective as part of an overall safety plan. Additional information regarding safety plans can be found here. 

  • Who can apply to the Safe at Home program?

    An individual should consider applying if they are victims of domestic abuse, stalking, human trafficking, or any sexual offense, who:

    • are attempting to escape an abuser, stalker, or other aggressor;
    • are currently residing in a domestic violence shelter or other crisis shelter;
    • are currently temporarily residing with family or friends;
    • have moved to a new home within the previous 30 days;
    • have children; or
    • rely upon, or will need to rely upon, public assistance programs.

    The application can be completed by:

    • Any adult may apply on their own behalf
    • A parent may apply on behalf of their minor child
    • A fiduciary, such as a guardian or conservator, may apply on behalf of a minor or a person with a disability 
  • Who is not eligible to participate in the program?

    Any person who is required by law to be registered under any of the following is not eligible to participate in the program:

    • Tennessee Sexual Offender and Violent Sexual Offender Registration Verification and Tracking Act of 2004, compiled at Title 40, Chapter 39, Part 2;
    • Tennessee Animal Abuser Registration Act, compiled at Title 40, Chapter 39, Part 1
    • Registry of persons who have abused, neglected, or misappropriated the property of vulnerable individuals, compiled at Title 68, Chapter 11, Part 10; or,
    • Drug offender registry under Tennessee Code Annotated § 39-17-436.

Application Assistants

  • Is Training available for Application Assistants?

    Training is available via WebEx. Please contact Safe at Home directly for scheduling. 

Forms

  • What is the Administrative Request for Disclosure form?

    This form is intended for use only by authorized administrative agency officials at either the state or local level. If you have questions regarding this form, please contact the Safe at Home Program directly.

  • What is the Certified Application Assistant Application form?

    This form should be used only by victims services professionals and other advocates who wish to be trained and certified as an Application Assistant. Please contact the Safe at Home Program directly for more information regarding upcoming training sessions or to schedule a training in your area.

  • What is the Eligibility Verification Request form?

    Use this form to request that the Secretary of State verify your eligibility, and the eligibility of your children, for enrollment in public benefits programs or public schools. Participants should fill in their information and take this form to the public benefits agency or public school to be completed by a case manager or registrar. The form should then be submitted directly to the Safe at Home Program for verification and certification. Participants must ensure that their residential address is up to date and that the Safe at Home Program has fully verified their residential address prior to submitting the form.

  • What is the Law Enforcement Request for Disclosure form?

    This form is intended for use only by authorized law enforcement officials to request disclosure of information pertaining to a program participant. If you have questions regarding this form, please contact the Safe at Home Program directly.

  • What is the Notice of Change form?

    se this form to let the Safe at Home Program know about any changes in your contact information, your household composition, and more. If you have any questions about this form, please contact the Safe at Home program directly for assistance. Remember that any changes to your contact information or your application information should be reported to the Safe at Home Program within 30 days from the date the change occurred.

  • What is the Notice of Name Change form?

    Use this form to let the Safe at Home Program know that you have legally changed your name. Be sure to attach documentation of the change to your submitted form. Remember that a legal change of your name must be reported to the Safe at Home Program within 10 days of the change.

  • What is the Petition for Review form?

    Use this form to request a contested case hearing. Participants may request a contested case hearing if they have been notified that their program participation is to be terminated, with limited exceptions, or when they have been notified that their confidential information has been requested by an administrative agency and the Secretary of State has determined that some or all of their information should be disclosed. If you think that you may want to request a contested case hearing, please contact the Safe at Home Program directly to discuss your concerns.

  • What is the Release of School Records form?

    Use this form to request that the Safe at Home Program facilitate the transfer of records from one public school to another. Safe at Home is also happy to facilitate the transfer of records to or from a private school to another school, public or private.

  • What is the Withdrawal Form?

    This form should be submitted only by program participants who no longer wish to participate in the Safe at Home Program. Remember that your withdrawal request must be properly signed and notarized in order to be processed.

Public Utilities

  • Can public utilities ask participants for their residential street address?

    Program participants may be required to provide their residential street address to a public utility service provider for the purpose of obtaining utility services.  However, participants can request that their residential address be treated as confidential by presenting the public service utility with a certificate of program participation.

    After doing so, the public utility service provider must treat the residential address and all other identifying information as confidential in accordance with the Tennessee Public Records Act, compiled at Title 10, Chapter 7, Part 5.