Information for Agencies & Business
This guide outlines the information that businesses and government agency officials need to be aware of and how to interact with program participants.
The Safe at Home Address Confidentiality Program is open to all victims of domestic abuse, stalking, human trafficking, rape, sexual battery, or any other sexual offense who satisfy eligibility and application requirements at no cost.
According to T.C.A. § 40-30-601 et seq., all state and local government officials are required to accept a program participant’s substitute address as their official legal address, unless specifically otherwise provided by law.
Private businesses are not required by statute to accept a Safe at Home Participant's substitute address. However, private companies or agencies are encouraged to make every effort to keep a participant’s information safe by accepting the substitute address whenever possible. If agency or business employees have questions about using the substitute address, they may contact the Safe at Home Program directly.
After being provided with a Certificate of Program Participation, all state and local government officials are required to maintain the confidentiality of all records containing a program participant’s confidential address and all other information contained in a program participant’s file maintained by the state or local government entity. These records are not public records and are confidential. T.C.A. § 40-38-602.
This does not apply to:
For any public record created within thirty (30) days prior to the date that the program participant applied to be certified in the program, a state or local government agency shall redact the confidential address from public record or change the confidential address to the substitute address in the public record, if a program participant presents evidence of program participation and requests that the agency that maintain the public record to use the substitute address instead of the confidential address on the public record.
Court or government agency personnel may request verification of program participation by asking for the participant’s authorization card or contacting the Safe at Home Program. A photocopy of the authorization card may be placed in the participant’s agency file and shall serve as confirmation of Safe at Home Program participation.
State and Local Government officials, including public school officials, are not permitted to require a program
participant to disclose their confidential address for the purposes of enrolling themselves or their minor children
in public benefits or public schools. T.C.A. §§ 40-38-602, 606.
Program participants should not appear on state or municipal jury selection lists. If a program participant is selected for jury service, the summoning court should excuse the program participant. Program Participants may not fail to respond to a jury summons.
Program participant absentee ballots must be treated as confidential and must be processed confidentially by the Administrator of Elections. Program participants shall appear in the statewide official voter registration list only by the Participant Identification Number.
The following information may be available to law enforcement:
T.C.A. § 40-38-606(e)
"A program participant may be required to provide the program participant's residence address for purposes of obtaining utility services. Notwithstanding any contrary law, and except as otherwise provided by this part, if a program participant provides a utility service provider with evidence of certification as a program participant, the utility service provider shall treat the program participant's residence address and identifying information as confidential in accordance with the procedures established at§ 10-7-504(15). In such instances, the program participant may also request that the utility service provider use the substitute address.'